You may return most new, unopened items within 30 days of delivery for a refund or store credit. Items must be in unused, original condition with all tags and packaging intact.
To start a return:
Contact us at [your store email] or through our contact form with your order number and reason for return.
We will provide you with return instructions and a returns address (and return label, if applicable).
Ship the item back within 7 days of receiving your return authorization.
Items must be:
Unused and in original condition
Returned in original packaging
With all accessories, tags, labels, and documentation included
Non-returnable items:
Opened or used products
Gift cards
Personal hygiene or consumable products (if applicable)
Items marked Final Sale or Non-Returnable
Once we receive and inspect your returned item(s), we will notify you about your refund status.
Approved refunds will be issued to your original payment method within 5–10 business days after inspection.
Shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or defective item).
If you received a damaged or incorrect item, contact us immediately. We’ll replace the item at no additional cost.
If your item arrives defective or damaged, notify us within 48 hours of delivery with photos/videos of the issue. We’ll arrange a replacement or full refund.
Return shipping is at the customer’s cost unless the return is due to our error. For your protection, we recommend using a trackable shipping service.
